Privacy Policy of Social Sync HQ
Last Updated: July 2024
Introduction
At Social Sync HQ (“we”, “us”, or “our”), we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your personal information. We adhere to Telecom Consumer Rights (TCR) regulations and SMS compliance requirements to ensure the highest standards of privacy and security.
1. Information We Collect
1.1. Personal and Contact Information: Your name, email address, phone number, mailing address, and other identifiable information.
1.2. Usage Data: Data related to your use of our website and services, such as IP addresses, browser type, pages viewed, and other usage statistics.
1.3. SMS Data: Specific data required for SMS services, including your mobile number and messaging preferences.
1.4. Payment Information: Credit card details and transaction information for purchases made with us, compliant with PCI DSS standards.
1.5. Social Media Information: Information from social media interactions with us.
2. How We Use Your Information
2.1. Service Provision: To deliver our services and communicate with you.
2.2. Website Improvement: To understand website interaction and improve user experience.
2.3. Marketing and Promotions: To send you marketing materials, newsletters, and promotions with your consent.
2.4. Secure Processing of Transactions: Ensuring the secure transmission and processing of your payment information.
2.5. SMS Communication: To send you SMS messages, for which we obtain explicit consent. This includes updates, alerts, and marketing messages.
3. SMS Communication Compliance
3.1. As per RingCentral’s guidelines for Enhanced Business SMS:
3.1.1. We limit our SMS messages to 50 per originating number per minute.
3.1.2. We obtain written consent before sending marketing, promotional, or informational SMS messages.
3.1.3. We do not use purchased or third-party generated lead lists for SMS messaging.
3.1.4. Clear opt-out instructions are provided in our messages.
3.1.5. We avoid using link shorteners and non-branded domains in SMS links.
3.1.6. We complete TCR registration prior to sending SMS messages.
4. Automated Messaging
4.1. Automated SMS messages are sent only from numbers linked to a TCR campaign:
4.1.1. Express, logged consent is required before sending automated messages.
4.1.2. Promotional messages need explicit written and logged consent.
4.1.3. Every automated message includes opt-out language (e.g., “Reply STOP to end”).
5. Opt-in/User Consent
5.1. We adhere to strict opt-in protocols:
5.1.1. Express consent is required for SMS messaging, which we log and track.
5.1.2. Double opt-in is used to confirm consent and validate phone numbers.
5.1.3. Carriers may request proof of opt-in, for which we maintain records.
6. Opt-out
6.1. We offer clear methods for SMS opt-out:
6.1.1. Compliance with CTIA guidelines for opt-out commands (STOP, UNSUBSCRIBE).
6.1.2. Opt-out instructions are included in all informational or promotional messages.
7. Prohibited Campaigns and Content
7.1. We comply with restrictions on certain types of SMS campaigns and content:
7.1.1. Prohibited campaigns include loan/mortgage ads, debt collection, political messages, etc.
7.1.2. Prohibited content includes illegal activities, adult content, violence, and controlled substances.
8. Carrier Fees and Account Restrictions
8.1. We recognize our responsibility to be aware of and adhere to carrier rules, subject to deliverability impacts, registration requirements, service suspension, or termination for non-compliance.
9. Security and Compliance
9.1. Our security measures protect all collected data, ensuring compliance with TCR, PCI DSS, and other relevant regulations.
10. Sharing of Your Information
10.1. We do not share your personal information with any third-party services. All information collected is used exclusively for the purposes outlined in this policy, ensuring the utmost confidentiality and privacy.
11. Cookies
11.1. Our website uses cookies to enhance user experience and analyze website traffic. Note that cookies are managed directly by Social Sync HQ, and we do not share cookie data with third parties.
12. Changes to This Privacy Policy
12.1. We may update this policy to reflect changes in practices or laws, notifying you of significant changes through our website or direct contact.
13. Contact Us
13.1. For questions or concerns about this Privacy Policy or your personal information, contact us at:
Social Sync HQ/SecureCPU Technology Services LLC
204 Reisterstown RD, Suite B
Pikesville, MD 21208
